Terms of service.
THE GOOD MOVE ONLINE COACHING and PERSONAL TRAINING TERMS & CONDITIONS
Coach: Brooke Hollows
1. THE COACHING SERVICE
The Online Coaching Service provides personalised fitness and nutrition guidance designed around the Client’s individual goals, lifestyle, training experience and needs.
Depending on the package selected, coaching may include:
Individualised training programming
Personalised nutrition targets and guidance
Macro/calorie targets where appropriate
Recipe and meal guidance
Weekly or fortnightly check-ins
Progress reviews and feedback
Exercise technique guidance
Mobility and recovery guidance
Access to the coaching platform
Community support
Ongoing communication with the Coach
The exact services included are determined by the package selected by the Client at the time of purchase.
2. 12-WEEK MINIMUM COMMITMENT
The Coaching Service has a minimum initial commitment of 12 weeks.
By enrolling, the Client agrees to participate in and pay for the full initial 12-week coaching period.
The 12-week commitment begins on the Client’s agreed coaching start date and ends 12 weeks later.
The purpose of the minimum commitment is to allow sufficient time to establish habits, implement the personalised training and nutrition approach, monitor progress and make appropriate adjustments.
The Client acknowledges that meaningful changes in strength, fitness, body composition, nutrition habits and overall wellbeing generally require consistency and time, and that individual results will vary.
Where the Client chooses a payment plan, the payment schedule is a method of paying the agreed 12-week coaching fee and does not change the Client’s minimum 12-week commitment.
The Client agrees to ensure that all scheduled payments are made on time.
4. CANCELLATION DURING THE INITIAL 12 WEEKS
The Client may request to end coaching before the initial 12-week period has ended.
However, unless another arrangement is agreed in writing or the Client has a legal right to cancel or obtain a remedy, the Client remains responsible for the agreed fees for the initial 12-week commitment.
This means that cancelling participation, ceasing to complete check-ins, stopping communication, or choosing not to use the coaching platform does not automatically end the payment obligation.
Where appropriate, the Coach may agree to an early termination arrangement at their discretion.
Nothing in these Terms & Conditions limits or excludes any rights the Client may have under applicable New Zealand consumer law.
5. PAUSING COACHING
A coaching pause may be requested where the Client is temporarily unable to participate due to circumstances such as:
Significant illness or injury
Pregnancy
Extended travel
Major personal circumstances
Other circumstances agreed upon by the Coach
Requests to pause should be made in writing as soon as reasonably possible.
Any approved pause will be discussed and agreed between the Coach and Client, including the length of the pause and how the coaching end date will be affected.
A pause is not automatically available simply because the Client has become busy, lost motivation or is temporarily not following the program.
6. AFTER THE INITIAL 12 WEEKS
At the completion of the initial 12-week commitment, coaching will:
End automatically unless the Client chooses to continue
OR
Continue on a rolling weekly basis unless cancelled in accordance with the cancellation terms below.
The Client may cancel ongoing coaching by providing 14 days written notice.
7. CLIENT RESPONSIBILITIES
The Client understands that coaching works best when they actively participate in the process.
The Client agrees to:
Complete their training to the best of their ability
Follow the agreed nutrition guidance as appropriate
Complete check-ins honestly and accurately
Communicate relevant changes in circumstances
Provide accurate information about their health, injuries and exercise history
Communicate any concerns or difficulties with the Coach
Seek appropriate medical advice where necessary
Follow professional medical advice where applicable
The Coach cannot provide effective guidance based on information that is inaccurate, incomplete or intentionally withheld.
8. NUTRITION COACHING
Nutrition guidance is provided for general health, fitness and lifestyle purposes and is tailored to the information provided by the Client.
Nutrition coaching may include calorie and macro targets, meal structure, food education, recipes, meal ideas and general nutritional guidance.
The Coach does not diagnose, treat or manage medical conditions through nutrition coaching.
Where a Client has a medical condition, diagnosed eating disorder, significant history of disordered eating, food allergy, complex dietary requirement or other health concern requiring clinical nutrition advice, the Coach may recommend that the Client consult an appropriately qualified health professional, such as a registered dietitian or medical practitioner.
The Client remains responsible for informing the Coach of any relevant health conditions, medications, allergies or dietary restrictions.
9. NO GUARANTEE OF RESULTS
The Coach does not guarantee a particular amount of weight loss, muscle gain, body composition change, strength increase or other physical outcome.
Results vary between individuals and are influenced by factors including genetics, consistency, sleep, stress, nutrition, training, lifestyle and health.
The Coach will provide personalised guidance, education, programming and support, but the Client is responsible for their participation and implementation.
10. HEALTH & EXERCISE
The Client understands that physical exercise carries inherent risks.
The Client agrees to inform the Coach of any injuries, medical conditions, pain, pregnancy, medication changes or other circumstances that may affect their ability to exercise safely.
The Client should seek medical clearance where appropriate before commencing or changing their exercise program.
If the Client experiences pain, dizziness, shortness of breath, chest pain or other concerning symptoms during exercise, they should stop exercising and seek appropriate medical attention.
11. CHECK-INS & COMMUNICATION
The Client is responsible for completing check-ins within the agreed timeframe.
If a Client does not complete a check-in, the Coach may be unable to provide the planned feedback or adjustments for that period.
Missed check-ins do not automatically extend the coaching period or reduce the agreed coaching fee.
The Coach will respond to messages within 6 business hours Monday to Friday, excluding public holidays unless otherwise communicated.
The coaching service is not an emergency or medical service.
12. COACHING PLATFORM & CONTENT
Any training programs, nutrition resources, recipes, educational material, videos, documents or other resources provided as part of the coaching service are for the Client’s personal use only.
The Client must not reproduce, distribute, sell, share or commercially use the Coach’s programs, resources or materials without written permission.
13. PRIVACY & PERSONAL INFORMATION
The Coach may collect personal information reasonably required to provide the coaching service.
This may include information relating to the Client’s goals, training, nutrition, progress and general health information provided for coaching purposes.
The Coach will handle personal information in accordance with applicable New Zealand privacy requirements.
The Client agrees that information provided to the Coach must be accurate and current.
14. COACH TERMINATION
The Coach may terminate the coaching relationship where there has been:
Abusive, threatening or inappropriate behaviour
Repeated failure to make agreed payments
Deliberate provision of materially false information
Behaviour that creates a safety concern
Other serious breach of these Terms & Conditions
Where coaching is terminated by the Coach, the Client will be informed of the reason where appropriate and any applicable refund or payment consequences will be handled in accordance with these Terms & Conditions and applicable law.
15. CHANGES TO COACHING SERVICES
The Coach may make reasonable changes to the delivery of the coaching service where necessary, provided that the core service purchased by the Client continues to be provided.
Any significant changes affecting the Client’s agreement will be communicated appropriately.
16. CONSUMER RIGHTS
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that the Client has under applicable New Zealand law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Where a service does not meet applicable legal guarantees, the Client may have rights to a remedy depending on the circumstances.