Privacy policy.
Last updated: September 2026
This Privacy Policy explains how Brooke / The Good Move (“I”, “me”, “my” or “the Coach”) collects, uses, stores and protects your personal information when you use my online coaching services, complete my forms, communicate with me, or use the platforms associated with my coaching services.
I take your privacy seriously and aim to handle your personal information responsibly and in accordance with the New Zealand Privacy Act 2020 and applicable privacy requirements.
1. What information I collect
The information I collect will depend on the coaching services you use.
Personal information
This may include:
Full name
Age or date of birth
Email address
Phone number
General location
Emergency contact information, where relevant
Information you provide when enquiring about or purchasing my services
Health and fitness information
To help me provide safe and appropriate coaching, I may collect:
Current fitness level
Training history and experience
Exercise preferences
Training goals
Injuries or physical limitations
Relevant health or medical information
Medications or other information relevant to exercise safety
Information about your physical activity
Nutrition information
Where nutrition coaching is included in your service, I may collect:
Dietary preferences
Food allergies or intolerances
Eating habits
Nutrition goals
Food diaries or food tracking information
Body weight and measurements
Progress information
Information relevant to providing appropriate nutrition guidance
Coaching and progress information
This may include:
Training records
Programme completion
Progress photos, where you choose to provide them
Measurements
Weekly check-ins
Feedback and reflections
Communication between you and me relating to your coaching
Information about your progress towards your goals
You should only provide health, medical or other sensitive information that is relevant to your coaching and that you are comfortable sharing.
2. How I collect your information
I may collect information directly from you through:
Enquiry and application forms
Typeform
Jotform
Client onboarding questionnaires
Nutrition questionnaires
Weekly check-in forms
Email
Direct messages and other communication
Consultations
Everfit, my online coaching platform
Information you voluntarily provide during your coaching relationship
I may also receive information generated through your use of Everfit, such as training records, programme completion and other coaching-related information.
3. Why I collect your information
I collect and use your personal information where reasonably necessary to:
Determine whether my coaching services are appropriate for you
Design and tailor your training programme
Provide nutrition guidance within the scope of my services
Monitor your progress
Provide coaching, feedback and accountability
Communicate with you about your coaching
Modify your programme based on your progress, circumstances and feedback
Keep appropriate coaching records
Process and manage payments
Respond to enquiries
Improve my services
Meet legal, accounting, insurance or other business obligations
Protect your health and safety where reasonably necessary
I aim to collect only information that is reasonably necessary for these purposes.
4. Sensitive information
Some information collected during coaching may be sensitive, including information about your health, injuries, medical history, nutrition, body measurements or relationship with food.
I will treat this information with care and will only use it for purposes connected with providing or managing your coaching services, meeting applicable legal obligations, or where otherwise permitted by law.
5. Third-party platforms and service providers
I use a number of third-party platforms to operate my coaching business.
These include:
Everfit
I use Everfit to deliver online coaching services, including training programmes, coaching communication, progress tracking and related client information.
Information you provide through Everfit may be processed and stored by Everfit in accordance with its own privacy policy and terms.
Typeform and Jotform
I use Typeform and Jotform to collect information through client questionnaires, applications, check-ins and other forms.
Information submitted through these platforms may be processed and stored by the relevant provider in accordance with its privacy policy.
Stripe
I use Stripe to process some client payments.
When you pay through Stripe, your payment information is processed by Stripe. I do not receive or store your full credit or debit card details.
Stripe may collect and process information in accordance with its own privacy policy and terms.
Bank transfers
If you choose to pay by bank transfer, I may receive and retain information associated with the payment, such as your name, account details appearing in the transaction and payment reference.
I only use this information for payment processing, reconciliation, accounting and related business purposes.
I use Google services for business email and may use Google services for storing or managing business information and documents.
Information stored through Google services may be subject to Google's privacy and security practices.
6. Who may access your information
Your personal information may be accessed by me and, where reasonably necessary, by third-party service providers that help me operate my business.
These may include the platforms listed above, as well as professional advisers or service providers such as accountants, bookkeepers, insurers or IT providers where reasonably necessary.
I will not sell your personal information.
I will not disclose your personal information to another person or organisation unless:
You have given permission;
It is reasonably necessary to provide the service you have requested;
I am required or authorised to do so by law;
It is reasonably necessary to protect someone's health or safety; or
Another lawful basis for disclosure applies.
7. Storage and security
I take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Information may be stored electronically through password-protected devices, Everfit, Google and other third-party platforms used to operate my business.
While I take reasonable precautions, no electronic storage or transmission system can be guaranteed to be completely secure.
8. Overseas storage
Some of the third-party services I use may store or process information outside New Zealand.
This may include Everfit, Typeform, Jotform, Stripe and Google.
Where personal information is stored or processed overseas, I will take reasonable steps to ensure that the information is handled in accordance with applicable New Zealand privacy requirements.
You should also review the privacy policies of these third-party providers for information about how they collect, use, store and process your information.
9. How long I keep your information
I will retain your personal information only for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer to meet legal, accounting, insurance or other legitimate business requirements.
When information is no longer reasonably required, I will take reasonable steps to securely delete or destroy it.
10. Your right to access and correct your information
Under the New Zealand Privacy Act 2020, you generally have the right to request access to personal information I hold about you and to request correction of information that you believe is inaccurate, incomplete or out of date.
If you would like to access or correct your information, please contact me using the details below.
I may need to verify your identity before providing access to personal information.
11. Withdrawing information or consent
Where you have voluntarily provided information or consented to a particular use of your information, you may withdraw that consent where applicable.
Please understand that withdrawing information that is reasonably necessary for your coaching may mean that I am unable to provide some or all aspects of your coaching service.
For example, if relevant health information is not provided, I may need to modify your training programme or discontinue certain aspects of your coaching for safety reasons.
12. Progress photos, testimonials and marketing
Your progress photos, testimonials, messages, screenshots or other personal information will not be publicly shared without your permission.
If I would like to use your testimonial, progress story, photograph or other identifying information for marketing purposes, I will ask for your permission separately.
You are not required to provide a testimonial or progress photo in order to receive coaching.
13. Group coaching and community spaces
Some programmes may include access to a community, group chat, forum or other group environment.
Information that you voluntarily share in these spaces may be visible to other members.
Please consider carefully what information you choose to share in a group environment.
I will take reasonable steps to protect your information within the coaching environment, but I cannot control what another participant may copy, screenshot, save or share.
14. Marketing communications
If you choose to subscribe to my email newsletter or other marketing communications, I may use your contact information to send you information about:
Coaching services
Programmes and challenges
Resources
Events
Offers
Other relevant content
You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting me directly.
15. Privacy breaches
If I become aware of a privacy breach involving your personal information, I will assess the breach and take appropriate steps to contain, investigate and respond to it.
Where required by New Zealand privacy law, I will notify the Office of the Privacy Commissioner and affected individuals.
16. Contact
If you have any questions about this Privacy Policy, want to access or correct your information, or have concerns about how your information has been handled, please contact:
Privacy Contact: Brooke Hollows
Email: hello@thegoodmove.co.nz
I will endeavour to respond to privacy requests within a reasonable timeframe.
You can also contact the Office of the Privacy Commissioner if you have concerns about how your personal information has been handled.
17. Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes to my business, services, technology or applicable privacy requirements.
The most recent version will be made available through my website or relevant client materials.
Last updated: September 2026